Terms of service

YOU MUST BE 18 OR OVER TO PURCHASE FROM THIS WEBSITE.

By placing an order, you confirm that you are at least 18 years old. We reserve the right to carry out age verification checks before accepting or dispatching any order. The sale of e-cigarettes and e-liquids to anyone under 18 is prohibited in the UK.

These Terms and Conditions govern your use of vapewave.co.uk and any purchases made through the website. By using this website, you agree to be bound by these Terms along with our Privacy Policy, Shipping Policy, Return & Refund Policy, Cookies Policy, and Health Warnings.

If you do not agree with these Terms, you must not use this website.

1. Information About Us

This website is operated by Vapewave.co.uk.

Registered Address:
Vale street, Manchester, United Kingdom, M11 4RR

Email: info@vapewave.co.uk
Phone: +44 7364 144312

You may contact us via email or through the contact options available on our website.

2. Eligibility to Purchase

You may only purchase products if you:

Are at least 18 years old
Are legally allowed to purchase and use vaping products in your location

We may carry out age verification checks at any stage. If verification fails, we may cancel or refuse your order.

3. About These Terms

These Terms explain:

Who we are
How orders are processed
Your rights if there is a problem
Cancellation and refund rights
Our responsibilities and limitations

Please read them carefully before placing an order.

4. Our Contract With You

When you place an order, you are making an offer to purchase products.

A contract is formed only when we confirm acceptance or dispatch of your order.

We may refuse or cancel orders due to:

Age verification failure
Stock unavailability
Pricing errors
Suspected fraud
Delivery restrictions
Legal or regulatory reasons

If your order is cancelled, any payment taken will be refunded.

5. Products and Information

We aim to ensure product details are accurate, however:

Images are for illustration only
Colours and packaging may vary
Manufacturers may update products without notice

All information is provided for general purposes only and should not be considered medical advice.

6. Price and Payment

All prices are in GBP (£) and include VAT where applicable.

Delivery charges are calculated at checkout.

If a pricing error occurs, we may contact you to confirm or cancel the order and issue a refund.

Payment must be completed before dispatch.

7. Availability

All products are subject to availability.

If an item is out of stock after ordering, we may cancel part or all of your order and issue a refund.

8. Delivery

Delivery terms, timeframes, and charges are outlined in our Shipping Policy.

Delivery times are estimates only. We are not responsible for delays caused by couriers, weather, incorrect details, or other external factors.

Risk passes to you once the goods are delivered.

9. Returns, Cancellations and Refunds

UK consumers generally have the right to cancel within 14 days of receiving goods and a further 14 days to return them.

Some products may not be eligible for return once opened due to hygiene reasons.

Please refer to our Return & Refund Policy for full details.

9.1 Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, contact us as soon as possible.

We may request order details, photos, and return of the item.

Your statutory rights remain unaffected.

9.2 Missing Orders

If your order has not arrived or items are missing, contact us within a reasonable timeframe so we can investigate.

10. Refusal of Transactions

We reserve the right to:

Remove products
Update website content
Cancel or refuse orders
Limit quantities

This may occur in cases of suspected misuse, fraud, or legal concerns.

11. Website Use

By using this website, you agree not to:

Use it for unlawful purposes
Attempt unauthorized access
Introduce harmful code or misuse systems
Copy or reuse content without permission

All content belongs to Vapewave.co.uk and is protected by intellectual property laws.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for their content or policies.

13. Marketing Communications

If you opt in, we may send:

Order updates
Service messages
Promotional emails or SMS

You can unsubscribe at any time using the provided options.

14. Safety and Product Use

Vaping products must be used responsibly and according to manufacturer instructions.

You should:

Keep products away from children and pets
Use only compatible accessories
Avoid leaving devices charging unattended
Stop using damaged or faulty products

Nicotine is addictive and should be handled carefully.

15. Medical Disclaimer

All content is for general information only and not medical advice.

Our products are not intended to diagnose, treat, or prevent any condition. Always consult a healthcare professional if needed.

16. Limitation of Liability

Nothing in these Terms excludes liability where it is unlawful.

We are not responsible for:

Indirect or consequential losses
Loss of business or revenue
Misuse of products
Unauthorized modifications
Events beyond our control

17. Data Protection

We handle personal data in accordance with our Privacy Policy.

Your information is used to process orders, provide services, and meet legal obligations.

18. Changes to Terms

We may update these Terms at any time. Continued use of the website means you accept any changes.

19. Governing Law

These Terms are governed by the laws of England.

Consumers may have rights to bring claims in their local UK jurisdiction.

20. Contact

Email: info@vapewave.co.uk
Phone: +44 7364 144312
Address: Vale street, Manchester, United Kingdom, M11 4RR
Website: vapewave.co.uk