Privacy policy

1. Introduction

Vapewave.co.uk (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

By using our website, you agree to this Privacy Policy.

2. Company Information

Vapewave.co.uk
Vale street, Manchester, United Kingdom, M11 4RR

Email: info@vapewave.co.uk
Phone: +44 7364 144312

For data protection purposes, we act as the data controller of your personal information.

3. Age Restriction

Our products are intended strictly for individuals aged 18 and over.

We do not knowingly collect personal data from anyone under 18. If such data is identified, it will be deleted immediately.

4. Information We Collect

Personal & Contact Information
Full name
Email address
Phone number
Billing and shipping address

Account Information
Username and password
Preferences and settings

Transaction Data
Order history
Purchase details
Payment confirmations

Payment Information
Payments are processed securely via third-party providers such as Shopify Payments, Stripe, Worldpay, and Viva Wallet. We do not store full card details.

Technical & Usage Data
IP address
Browser type
Device information
Website usage behaviour

Communications
Messages, emails, or inquiries sent to us

5. How We Collect Your Data

We collect your data through:

Direct interactions (orders, account creation, contact forms)
Automated technologies (cookies and analytics tools)
Third-party platforms (Shopify and payment providers)

6. How We Use Your Information

Order Processing
To process and deliver your orders
To manage payments and refunds

Account Management
To create and maintain your account
To provide customer support

Business Operations
To improve website performance
To analyse customer behaviour

Marketing & Advertising
To send promotional emails (where permitted)
To display relevant advertisements

You can opt out of marketing communications at any time.

7. Legal Basis for Processing

We process your data under the following lawful bases:

Contractual necessity (to fulfil orders)
Legal obligation (to comply with UK laws)
Legitimate interests (to improve services)
Consent (for marketing communications)

8. Sharing Your Information

Service Providers
Shopify (hosting and e-commerce platform)
Payment processors (Stripe, Worldpay, Viva Wallet)
Delivery and courier partners

Marketing & Analytics
Google Analytics (GA4)
Meta (Facebook and Instagram Ads)

Legal Authorities
Where required by law or to protect our rights

All third parties are required to comply with UK GDPR.

9. International Data Transfers

Some service providers may process data outside the UK.

Where this happens, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) and adequacy regulations.

10. Data Retention

We retain your data only as long as necessary to:

Fulfil orders and services
Comply with legal and tax obligations
Resolve disputes

11. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion
Restrict or object to processing
Request data portability
Withdraw consent at any time

To exercise your rights, contact: support@vapewave.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

12. Cookies

We use cookies to improve website functionality, analyse traffic, and personalise your experience.

Please refer to our Cookies Policy for more details.

13. Data Security

We implement appropriate security measures to protect your data. However, no online transmission is completely secure.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

16. Contact Us

Email: info@vapewave.co.uk
Phone: +44 7364 144312
Address: Vale street, Manchester, United Kingdom, M11 4RR