Shipping policy

At Vapewave.co.uk, we aim to dispatch and deliver your orders quickly and securely. Please read this Shipping Policy carefully before placing an order.

1. Shipping Locations

We currently deliver within the United Kingdom only.

If you require delivery outside the UK, please contact us before placing your order. International or special delivery requests may be reviewed on a case-by-case basis.

2. Age-Restricted Products

All products sold on our website are intended for individuals aged 18 or over.

By placing an order, you confirm that you meet the legal age requirement. We may perform age verification checks before dispatch, and delivery partners may request valid ID upon delivery.

If age verification cannot be completed, we reserve the right to delay, cancel, or refuse the order.

3. Shipping Methods

Available delivery options will be displayed at checkout and may vary depending on order size, weight, location, and courier availability.

We may use trusted courier partners such as:

Royal Mail
DPD
EVRI

4. Order Processing

Orders are usually processed within 1–2 working days.

Orders placed on weekends, bank holidays, or outside working hours may be processed on the next working day.

Processing times may be longer during busy periods, promotions, or when additional verification is required.

5. Delivery Timeframes

Estimated delivery times shown at checkout are guidelines only and are not guaranteed.

Delivery times may vary depending on the courier, service selected, and destination. Remote areas, Highlands, Islands, and Northern Ireland may experience longer delivery times.

We are not responsible for delays caused by:

Courier issues
Weather conditions
Incorrect delivery details
Failed age verification
Events beyond our control

6. Shipping Charges

Shipping costs are calculated at checkout based on your selected delivery method and location.

Your total order cost will be displayed before payment and may include:

Product price
Applicable taxes
Delivery charges

Any additional charges applied after dispatch by third parties are the responsibility of the customer.

7. Tracking

If a tracked delivery service is selected, tracking details will be provided once your order has been dispatched.

Some lower-cost delivery options may not include full tracking.

8. Incorrect Address Information

Customers are responsible for providing accurate delivery details.

We are not liable for delays, losses, or additional costs resulting from incorrect or incomplete address information.

If an order is returned due to incorrect details, re-delivery charges may apply.

9. Failed Deliveries

If delivery is unsuccessful, the courier may:

Leave the parcel in a safe place
Attempt re-delivery
Redirect to a collection point
Return the parcel to us

If the order is returned, we may contact you to arrange re-delivery. Additional shipping fees may apply.

10. Lost, Delayed, or Damaged Orders

If your order is delayed, lost, or arrives damaged, please contact us at info@vapewave.co.uk as soon as possible.

You may be asked to provide:

Order number
Photos of the item or packaging
Details of the issue

We will work with the courier to resolve the issue and may offer a replacement, refund, or suitable solution in line with our Return & Refund Policy.

11. Delivery Restrictions

Certain products may be subject to delivery restrictions due to legal or courier requirements.

We reserve the right to:

Restrict delivery of specific items
Change courier services when necessary
Cancel orders where delivery is not possible

12. Risk and Ownership

Responsibility for goods passes to you once the order has been successfully delivered to the address provided.

13. Contact Us

Email: info@vapewave.co.uk
Phone: +44 7364 144312
Address: Vale street, Manchester, United Kingdom, M11 4RR